The Challenge
HealthHub Medical Group, a multi-location medical practice in Sydney's Hills District, was struggling with high no-show rates (averaging 18%), inefficient phone-based booking systems, and patients demanding telehealth options post-COVID. Their reception staff spent 4+ hours daily managing appointment calls, and the practice was losing an estimated $15,000 monthly to missed appointments.
Our Solution
We developed a comprehensive patient portal app for iOS and Android that transformed how HealthHub patients interact with their healthcare provider. The app features real-time appointment booking with automatic SMS reminders, integrated telehealth with secure video consultations, prescription management with pharmacy integration, and a patient health dashboard with test results access.
Key Features
Smart Appointment Booking
Real-time availability across all doctors and locations with intelligent slot suggestions based on patient history.
Automated Reminders
SMS and push notification reminders at 48 hours, 24 hours, and 2 hours before appointments with one-tap confirmation.
Telehealth Integration
Secure, HIPAA-compliant video consultations with virtual waiting room and in-call document sharing.
Health Dashboard
Patient-accessible test results, vaccination records, and health summaries with doctor annotations.
Prescription Management
Request repeats, track medications, set reminders, and send scripts directly to preferred pharmacy.
Family Accounts
Parents can manage appointments and health records for children and elderly dependents.
"The app has transformed our practice. Patients love the convenience, our no-show rate has plummeted, and our staff can focus on care instead of phone calls. The ROI was clear within the first quarter."
Try the Interactive Prototype
Click through the app design to experience the user flow