The Challenge
QuickServe Logistics, a same-day delivery company operating across Greater Sydney, was drowning in paper-based processes. Drivers used printed manifests, customers called constantly for delivery updates, and the dispatch team manually coordinated 150+ daily deliveries via phone and WhatsApp. Proof of delivery was a photo texted to the office, often lost or mislabelled. They were losing 3-4 hours daily to administrative overhead and experiencing a 12% failed delivery rate due to communication breakdowns.
Our Solution
We built a comprehensive logistics platform with three interconnected apps: a Driver App for route management and digital proof of delivery, a Customer App for real-time tracking and delivery scheduling, and a Web Dashboard for dispatch operations and analytics. The system features automatic route optimisation using Google Maps API, real-time GPS tracking, digital signature capture, photo proof of delivery with automatic organisation, and instant customer notifications at every delivery milestone.
Key Features
Smart Route Optimisation
AI-powered routing that considers traffic, delivery windows, and vehicle capacity to create the most efficient routes automatically.
Real-Time Tracking
Customers and dispatchers see live driver location on a map with accurate ETAs that update based on traffic conditions.
Digital Proof of Delivery
Photo capture, digital signature, GPS coordinates, and timestamp all captured in one tap and automatically filed to the order.
Customer Notifications
Automated SMS and push notifications at pickup, in-transit, nearby, and delivered stages with driver contact option.
Dispatch Dashboard
Web-based command centre showing all active deliveries, driver locations, and real-time performance metrics.
Analytics & Reporting
Daily, weekly, and monthly reports on delivery performance, driver efficiency, and customer satisfaction scores.
"Before the app, we were managing 150 deliveries with phone calls and WhatsApp. Now our dispatchers handle twice the volume with less stress. Customers love the real-time tracking, and drivers say the route optimisation saves them an hour daily. It's transformed our entire operation."
Try the Interactive Prototype
Click through the app design to experience the user flow